Billing & Refunds
Refund Policy
PitScore BBQ is built for organizers who need reliable scoring on competition day. Here is exactly where refunds stand, how a claim is verified, and how to tell us what went wrong.
All sales are final — refunds are not offered
PitScore BBQ does not offer refunds at this time, including for unused credits, partially used events, or change of mind. If you activated an event credit, that charge is final. We tell you this before checkout, at checkout, and again here.
- PitScore BBQ is a digital product: access is granted instantly at checkout, so charges are final once processed.
- One event credit activates exactly one competition. Activation is permanent, so a credit cannot be reset, reused, or renamed into a new event.
- Once an event goes live, that credit is used and no refund is offered for it.
- Checkout attempts that were never completed are not charges at all — nothing was taken, so there is nothing to refund.
- Subscriptions renew on your billing date. Cancel any time before the next renewal and no further charge is made.
One exception worth knowing: if a charge was taken twice for a single purchase, or you were billed after cancelling, that is a billing error rather than a refund decision — submit it below with the duplicate reason and we trace it against the ledger.
What we offer instead
- Free setup help from the 24/7 AI support agent, before you ever activate an event
- Keep your credit ready: it does not expire while your account is open
- Extend a live event a week at a time for $9 instead of buying a new credit
- Move to the monthly plan if you host events regularly — credits refresh every month
- Export or print your results any time, so nothing is ever trapped
How a refund claim is validated
Every request is checked against real records before anyone decides anything.
We trace the payment
Your email is matched against the payment ledger — the same record the processor reports. No charge under that email means no refund is possible.
We check the credit
We look at whether an event under your email went live and whether any scores were recorded. That tells us if the credit was used.
We log the reason
Every request is stored with what blocked you and what would have helped, so the platform gets fixed instead of just refunded.
Request a refund review
Refunds are not offered automatically. This form records your case, checks it against our payment ledger, and gives the organizer what they need to review it.
1 = unusable · 5 = excellent
We check the payment ledger and your usage record before the organizer sees this.
Submitting this form does not create a refund and does not guarantee one. It opens a case for review and tells us what to fix.